U-Pull-&-Pay Auto parts store at 940 W 16th St, Indianapolis, IN 46202 (2024)

I love coming here, now that they’re not so short staffed, the associates aren’t tired and are super nice to every customer. Very energetic team, especially the one girl who has darker skin and black hair, I never got her name, but she’s usually the one to help me. She’s always got a smile on her face and is ready to help both her teammates and customers alike. Kudos to her and also to the management team for hand-picking such a great team. It’s one thing when a group of people can work together well, but when it reflects and is easy for the customer to see, that’s even better. I thoroughly enjoy my time spent both in the yard and in the “office”/cashiers place, every trip I make is worth it, even if I don’t get what I need which has only happened once. The girl I mentioned earlier even marketed their parts perks program in a phenomenal manner, and I ended up getting a discount on next my total purchase! It’s definitely my favorite yard to go to now, and I hope they keep up what they’re doing right now because it’s great. I hope this review finds who it needs to, customers and employees alike. At the end of the day. If you need discounted parts and customer service with a smile and hospitality, UPAP is your go-to.

Very dissatisfied. I sold them my car for scrap. I went online, submitted the information, called and was quoted $440 for my car. Also, given a reference number to receive that amount. Wasn't told that expired in 72 hours, was told it was good indefinitely by the guy on the phone. Well over 72 hours later I bring my car in and am told that is not the case. Had to redo the request and CONVENIENTLY scrap is now going for less–$380 for my car instead of $440. This is probably their little scam they run if someone goes over the 72 hours. I feel cheated and am extremely unhappy I was lied to. To me that says everything about the integrity of this place. They've lost a customer. I won't do business with shady people. And I will warn everyone who brings them up about their shady practices. If you can, at all costs go somewhere else. If you do go, pay close attention to what they say and find a way to verify if it's accurate. It cost me $60.

Just be sure check the days cars are listed because within 2days the yard is destroyed from people just ripping parts that could be good for some people..if they didn't have such a wide variety one star.

Walk in and used the parts computer to find where the cars are that may have the parts you need. Went out and got my parts and I was on my way back home.Total time was under an hour. This place is awesome.
The only thing I would recommend is the use of golf carts, I'm disabled and I know that would sure make things alot easier. I know some other places have them but you have to drive to the other side of town just to get a your parts. I live in Fishers and I'm not going to do that unless I absolutely have to. Thank You

The part we were looking for was there like the website said, price was good. My only complaint is it was hard to get through there in some spots. We would definitely go back.